Returns & Exchanges Policy:
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Some items are not eligible for returns or exchanges due personalisation, or hygiene and safety reasons.
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Sale items are not eligible for return or exchange, unless the item is faulty. Please refer to our faulty section below for further information.
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For eligible items contact us via poppiescollectiveaus@gmail.com or through our Contact Form within 7 days of receiving the item.
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The item must be in its original, unused condition.
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Customer is responsible for return postage. Please send returns with tracking as we are not liable for lost items.
Refunds:
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Refunds are offered depending on the product. To request a refund, get in touch with us via poppiescollectiveaus@gmail.com or through our Contact Form within 7 days of receiving the item
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Return shipping costs are the responsibility of the customer, unless the item is faulty.
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The item must be in its original, unused condition.
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Refunds will be processed to the original payment method after we receive and inspect the returned item.
Faulty Items:
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If you believe you have received a faulty item, get in touch with us via poppiescollectiveaus@gmail.com or through our Contact Form within 48 hours of receiving the item.
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For faulty items, Poppies Collective will cover the cost of return shipping. The item must be in its original, unused condition.
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Please note: the 48 hour timeframe applies only to faulty items as it is imperative that we are made aware of faulty items as soon as possible. If we have not been notified within the 48 hour time frame, refunds will be assessed at our discretion.
Shipping:
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We ship within Australia only.
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All orders are shipped using Australia Post. For accurate shipping time frames, please refer to their website.
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Orders are processed within 1-2 business days of receiving them.
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Shipping is free for orders $65 and over.
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Standard Post is a flat rate of $10.95, with delivery times within Australia typically ranging from 4-5 business days.
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Express Post is available for a flat rate of $14.95, with delivery times within Australia ranging from 2-4.
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Every order will receive a tracking number so you can track your shipment.